So it's been a long time since anyone has posted anything on the blog so i figured what the hell why not post some stuff. So a few things have been going on recently in the news and sports and my personal world. Lets review...
1. The Pirates are just the worst ever. I can't say much else, my frustration with the organization is just billowing over into the realm of pure disgust. The only starters left from the beginning of the year are andy laroche, moss and doumit not counting pitchers. I'm annoyed with the whole situation and don't want to get into it any further.
2. I got promoted so I'm not with Hollister at South Hills Village anymore, so if I have any fun work stories they will come as Store Manager at Ross Park abercrombie kids. I already have had some interesting things happen none needing a story but I'm sure I'll have one soon enough. If you are ever in Ross Park mall come in and say hello.
3. Steelers season kicks off with pre season game one on Thursday. Who gives a shit about pre season? I know I don't. It's nice sometimes to see some of the guys who will never play a snap in a regular season game fighting for their jobs. Still, for the most part games are sloppy, boring, and risk the big name players on the team getting injured. The big story from training camp is obviously Big Ben's rape allegation. I just have a tough time believing that the QB of the reigning super bowl champs needs to rape someone to get some booty. Plus, did you see the chick? I'm not saying Ben is a stud, but he is a multi-millionaire QB of the best football team in the world. I think he could do better. So, we'll see how it all plays out. Regardless of pre-season or not, I'm just glad I have something to watch other than the Succo's.
4. OK so I am a member of the LA fitness that the fellow decided to shoot up. It literally is a minute up the road from my house. I have been going for a year or so and I was going 3 or 4 times a week up until I got my promotion to Ross Park. It has been hard to get into the gym when I have to drive 45 minutes there, work 9 hours and drive all the way back home. So, luckily I had just worked a 9 hour day and drove 45 minutes home so I was not about to go to the gym that night. A few friends from high school however were there. One of them was one who got shot in the knee, the other 2 got out of the class safely. So I wish Melina a speedy recovery, and I'm glad Jen and Lisa got out safe. My dad who is a paramedic and volunteer fireman was at the scene as a staging manager directing all of the emergency response vehicles and keeping things organized, he also was at the Fire Department after he left the scene helping families who didn't know if their relatives were involved. He and all the other police, paramedics and emergency responders and doctors and nurses at the hospitals should always be treated with a great deal of respect as they dedicate their lives to helping others and making the world around us a little more safe. It's a pretty screwed up world sometimes. It seems like things like this are just the most horrible thing that can happen, innocent people being shot is just awful. With how many crazy people there are in the world, I'm just glad stuff like this doesn't happen more often. It's just surreal to have it happen to people you know at a place you go to every week right up the road from your house.
So, that's what is going on in the world today. Sorry to leave on a such a depressing note but I have to get ready for my 45 minute trek to work. Until next time bitches.
Showing posts with label work. Show all posts
Showing posts with label work. Show all posts
Tuesday, August 11, 2009
Friday, January 9, 2009
Customer Service

As promised in my previous blog I will now share a story with all of you about my holiday season adventures at Hollister. I really like my job as a manager at Hollister on a day to day basis. The people I work with are great. The vast majority of customers are nice people. There are however from time to time some of the most absurd people in the history of time who grace my store and make me want to kill people. This story involves a woman, a coat and a few unsuspecting children/customers caught in the crossfire.
First some backstory on Abercrombie/Hollister's company policy. It is part of that policy that price adjustments can be done within 14 days of your purchase. So for those of you who are wondering just what the fuck i am talking about, this means that if you buy something and it goes on sale within 14 days we can give it to you for sale price if you have your receipt. If it is outside of 14 days you are basically shit out of luck.
So Tammy Twat Bag comes in and asks me if she can get a price adjustment on her coat. I say "Sure thing! As long as it is within 14 days that is no problem!" I look at the receipt and see it has been over 14 days since she bought said coat. In fact it was more like 20.
So, I say, "Oh I'm sorry it has been over 14 days I can't give you the price adjustment. Anything else I can help you with?"
She gives a little attitude and then says "Why not? It's $60 cheaper now I should be able to get it back.
Me- "We can't do any price adjustments outside of 14 days, If you want to return this coat and look to see if you find another coat on sale that is fine. I just can't adjust the price on this one."
Tammy Twat Bag thinking she will beat the system - "Well how about this? I'm just going to return the coat and then re-buy is for the sale price."
Me- "We can't do that mam, we take all of our returns into the back to re-sensor them and inspect them for quality issues before we can re-sell them."
Tammy Twat - "Well you don't need to do that because I'm just re-buying it."
Me- "Well actually I do need to do that it is company policy."
Twat - "Well that's ridiculous, I should be allowed to do this it's $60"
Me- "I'm sorry you feel it is ridiculous but it is company policy and I can't do anything about it. You can look for the coat on the floor, return this coat and just buy the new one for the sale price but that's all I can do for you."
Twat (with infant child in arms)- This is fucking stupid. Fine, where are they?
I direct her to the coats and go about my business of running the store. She however finds it necessary to create a scene by cursing, slamming things and being a bitch especially to her children who did nothing to provoke her assholery. She gets back in line to again disrupt everyone shopping and irritating me more. She brings the coat up and then realizes that, at her own fault, she picked up the wrong size. Swears some more slams shit around kicked a chair in our lounge area and says "I have to fucking wait in line again?" She then begins to whine for about 10 minutes about just returning and re buying the coat to no avail. I think she was half expecting me to change my stance on company policy because she was being a rude bitch, not the case. Even if she would have been even remotely nice I still would not have done it because it's AGAINST FUCKING COMPANY POLICY. I don't think she realizes that being a bitch will never get you what you want in Trick's world. She then says "This is fucking ridiculous I'm leaving." Scoffs, pushes yet another chair and physically abuses one of her children by grabbing his arm and dragging him out of the store.
You think the story is over well think again.
About an hour later I see her back in the store. Now at some point in that hour between our meetings she bought another coat. One of the cashiers calls me over and tells me the coat she was trying to return was not on the receipt she provided.
The bitch was trying to return the coat she had just purchased for $80 as the $140 coat she had bought before. Yeah, she was a real piece of work.
Me- "Mam this is not the same coat as is on here I can't return it with this receipt"
Twat - "Why not?"
Me- "Because it's not the same coat, I can't return it with the receipt to a different coat"
Twat- " Why? I just want this coat for the $80 dollars and your stupid store won't return it so I can just re buy it so I'm returning this one so I can get the $60 back."
Me- "Mam that makes no sense at all."
Twat - "I just want the $60 dollars back and you say you can't do it. I think that this is bullshit"
Me- "I'm sorry you feel that way but I don't make the policies, I just follow them"
Twat- "I just don't get why I can't do this and get my money back"
Me- "Mam, I told you it has been over 14 days, we don't do price adjustments after 14 days. It even says so on the back of your receipt. I gave you the option to buy another coat and return this one. It's not the store's fault we don't have any of your size left. I can't just let you return and re buy it. We take everything in the back like I said, I can't change that."
Twat- "What so now I have two fucking coats, what am I going to do with two coats, this is so crazy I can't even believe this."
I wish to take this time to remind you that this is going on at a busy time of the day with about 20 customers consisting of men, women and children all in earshot. Many of whom were her own children who I would like to take the time to say a prayer for as they have a lunatic mother and my end up doing harm to themselves or others at her behalf.....
OK now back to the story.
Me- " It's not crazy it's completely logical. I can't return your coat that you paid $80 for and give you $140. You can return the coat you just bought for the price you paid for it and then you just have one coat, the original one you bought with this receipt and you will be in the same position as when you walked in to the store."
Twat- "This is just crazy, I don't understand why I can't just return it and re-buy it"
Me- "I just told you why mam"
Twat- " But don't you understand that's 60 dollars? I'm losing 60 dollars."
Me Getting Pissed- "Mam if we return your coat the company is losing $60. You can't just return something and re buy it for it's new price whenever you want. With that logic anyone could buy something and a year from now bring in the receipt and re buy a $150 item for $10. That is just silly. The company has it's policies on the back of the receipt so people who can read will be able to avoid situations like this that would make the company lose money, however it is not fail safe as we find ourselves in this position. I can't return your coat, bottom line. You can return the coat you just bought with it's correct receipt.
Twat still not understanding logical points - "Whatever this is just crazy. I'm never coming to this bullshit store again."
I returned her coat and when money is put back on a credit card we need to verify with the last 4 digits of the card number for the computer system to process the return. I asked her for the numbers and she said "What? Why do you need those??"
Me- "To verify the card to the register so it can process the sale."
Twat-" Oh I thought you were going to say it wasn't my card. Like you were saying I was lying with how crazy this store is."
Me- "OK mam, have a good day."
She then stormed out cursing the Hollister name yet again and physically harming her children because her coat couldn't be price adjusted. I could see her spanking her kids with a wire hanger because the most recent season of "Desperate Housewives" ended.
So there you have it just one of many stories about insane customers harming children and swearing at strangers because of clothing. What a wonderful world we live in.
The End.
Tuesday, December 30, 2008
Long Time No Post (Work, Penguins and Steelers Oh My!)
Well damn, it's been a while since I have posted anything I don't even know where to start. I am a manager of a Hollister and let me tell you something, the holiday season blows. People will literally fuck you up if you screw with them shopping. I have spoken to more ignorant rude obnoxious people in the span of a month and a half than over the course of my first 23 years of life. The vast majority of people who shop at my store are actually very nice. It's just with there being 10 times as much foot traffic in a day that means ten times the douchebags who ruin lives also decide to make the trek into Hollister and cause a ruckus in any way possible, making my life a nightmare. So, you may now realize why I have not written anything in a while as I have been quite busy and stressed out. Out of this I do have some pretty good stories which I may choose to share at a later date.

So, The Penguins are shitting themselves as of late. Here is my proposition.
1. Quit switching up the lines, in a team where chemistry has been a weak spot (minus the Staal, Cooke, Kennedy combo before he got hurt) switching them up just as things get rolling will not help.
2. Shoot the fucking puck.
3. Get rid of Satan and Ryan Shitney and pick up a winger to ink long term to play beside Crosby. Satan, is not playing bad but lets face it he doesn't have the connection with Sid that there needs to be to have a great first line. Both Goligoski and Letang have been playing well, since Shitney has come back into the lineup our powerplay has seem to have gotten worse. He's a bum, he needs traded.
4. Give every single player, minus Malkin, Sid, Staal, Cooke, Dupuis and Wallace a swift and steady kick in the genitalia. They are all playing like they don't give a shit.
5. Someone get into a fucking fight will ya? I feel like no one fights anymore. Granted I miss a game here and there for work, but it just seems in a close game like the one against Montreal someone should have dropped the gloves gained a little momentum and we could feed off of it. I really miss big Georges and Ruutu right about now.
6. Lastly, send Fluery somewhere to learn basic goaltending. The man makes some of the most insane saves of all time but he lets and average shot from the blueline in the back of the net to lose a game. He does that 5 times a year and that could be the difference between a division title and being out of the playoffs all together in a close Eastern Conference.

Now on to the Steelers. It's playoff time baby. I think that we are going to see a great year in the NFL playoffs this year. There are no teams that are so dominant that they will just storm through the playoffs uncontested. Steelers have as good of a shot as anyone to take home another super bowl trophy.
Trick's Keys to A Steeler Super Bowl win:
1. Big Ben needs to be smart with the football. He is trying to force the issue waaaaay too much. If he eats the ball and runs for 2 or 3 yards a couple times a game instead of taking a sack or throwing a pick we would see a different team.
2. Run the fucking football. Lets face it, as a manager of the game Ben is great, he controls a drive and seeing all of the 4th quarter heroics I like it when the ball is in his hands. He is just not a fantastic passer. Short passes to ward and miller are the way to go but throwing it as much as we do is just not steeler football. Parker and moore can run, give it to them a little more, balance the attack. Oh yeah and put a fucking full back in the backfield, this 3 tight end shit is silly.
3. Rest up during the bye, get harrison, ben and any other banged up player especially on the defence ready to go. By the way things are going it looks like the Colts and Baltimore will make it through to the next round, which puts the steelers against the colts. We need everyone on defence to be 100%.
4. Get ahead early. When teams have to play from behind in the playoffs it gets rough. If we get an early lead, the opposing team takes more risks and risking anything against the leagues number one D is not a good call.
5. Lastly, rattle the opposing teams QB. Remember in the super bowl run when we beat indy? It was because Peyton Manning was rattled and made poor decisions. Harrison and Woodley need to do just that.
Threre you have it. I will be going the the Steelers first playoff game. I have yet to go to a playoff football game in my life so this gives me an erection. Hopefully I can get some more posts for you guys soon. Hope everyone had a good holiday season. Peace.

So, The Penguins are shitting themselves as of late. Here is my proposition.
1. Quit switching up the lines, in a team where chemistry has been a weak spot (minus the Staal, Cooke, Kennedy combo before he got hurt) switching them up just as things get rolling will not help.
2. Shoot the fucking puck.
3. Get rid of Satan and Ryan Shitney and pick up a winger to ink long term to play beside Crosby. Satan, is not playing bad but lets face it he doesn't have the connection with Sid that there needs to be to have a great first line. Both Goligoski and Letang have been playing well, since Shitney has come back into the lineup our powerplay has seem to have gotten worse. He's a bum, he needs traded.
4. Give every single player, minus Malkin, Sid, Staal, Cooke, Dupuis and Wallace a swift and steady kick in the genitalia. They are all playing like they don't give a shit.
5. Someone get into a fucking fight will ya? I feel like no one fights anymore. Granted I miss a game here and there for work, but it just seems in a close game like the one against Montreal someone should have dropped the gloves gained a little momentum and we could feed off of it. I really miss big Georges and Ruutu right about now.
6. Lastly, send Fluery somewhere to learn basic goaltending. The man makes some of the most insane saves of all time but he lets and average shot from the blueline in the back of the net to lose a game. He does that 5 times a year and that could be the difference between a division title and being out of the playoffs all together in a close Eastern Conference.

Now on to the Steelers. It's playoff time baby. I think that we are going to see a great year in the NFL playoffs this year. There are no teams that are so dominant that they will just storm through the playoffs uncontested. Steelers have as good of a shot as anyone to take home another super bowl trophy.
Trick's Keys to A Steeler Super Bowl win:
1. Big Ben needs to be smart with the football. He is trying to force the issue waaaaay too much. If he eats the ball and runs for 2 or 3 yards a couple times a game instead of taking a sack or throwing a pick we would see a different team.
2. Run the fucking football. Lets face it, as a manager of the game Ben is great, he controls a drive and seeing all of the 4th quarter heroics I like it when the ball is in his hands. He is just not a fantastic passer. Short passes to ward and miller are the way to go but throwing it as much as we do is just not steeler football. Parker and moore can run, give it to them a little more, balance the attack. Oh yeah and put a fucking full back in the backfield, this 3 tight end shit is silly.
3. Rest up during the bye, get harrison, ben and any other banged up player especially on the defence ready to go. By the way things are going it looks like the Colts and Baltimore will make it through to the next round, which puts the steelers against the colts. We need everyone on defence to be 100%.
4. Get ahead early. When teams have to play from behind in the playoffs it gets rough. If we get an early lead, the opposing team takes more risks and risking anything against the leagues number one D is not a good call.
5. Lastly, rattle the opposing teams QB. Remember in the super bowl run when we beat indy? It was because Peyton Manning was rattled and made poor decisions. Harrison and Woodley need to do just that.
Threre you have it. I will be going the the Steelers first playoff game. I have yet to go to a playoff football game in my life so this gives me an erection. Hopefully I can get some more posts for you guys soon. Hope everyone had a good holiday season. Peace.
Monday, July 14, 2008
It's A Love/Hate Thang

I was fortunate enough to be working the early shift this past Saturday at the good ole' booze outlet. Something strange happened in the first two or three hours that I was working. Everything that I loved and hated about my job at the current time, seemed to be occurring. And it got me thinking that I have one of the more unique jobs in the state of PA. I know some people have it worse (the guy that cleans toilets at Wal-Mart) and some have it great (Sid the Kid). But I by no means have it worse or great. I would say its an average job. As I was at work, I realized something special was happening. So I wasted no time making note of what I love and hate about my job.
One of the things that I hate is the dirtballs and riff-raff that come into the store. I mean, why the hell do some people go into a booze store and then hand you nasty, wet, disgusting money that 99 percent of the people in the world wouldn't want to touch? But somehow they seem to think that I don't mind touching it. Wrong! It is gross touching somebodies wet nasty money that I have not idea where its been. The skanks and whores are the same way. It's almost like they came from the same place, except theirs will smell like cigarette smoke. It's probably because they have been banging some rich guy for a little money, because lets face it skanks and whores do that sort of thing. Certain people make an impression on me too. For example there was an old lady that came in and I assumed (never assume anything) that she was a nice old lady, because old ladies are nice. This one was mean. She wen't to the wrong cash register, which was the one I wasn't working at. I said in a very nice tone, "Hello today ma'am, I can help you over here!" She simply looked up from her purse and looked down again. As I approached her she made a comment about it not being convenient having to go to the other register to check out since that one was closer to the door. She was very disgruntled and mean. I think she should have just gone back to her home and done everyone a favor and had a stroke. But nice people do come in. Like the guy with a bunch of baloons tied to his shopping buggy. I said, "looks like you are having a birthday party today." He rolled his eyes and said, "yeah." And then he cracked a funny. "Actually I just tied the baloons to the cart so I don't get lost." As silly as it seems, it made me chuckle. Things like that help me to relax when dealing with grumps and jerks. Some people still piss me off. Like this lady that always parks her car at the back of the store, walks around to the front door, says she wants a case of wine delivered to her car at the back and insists on doing this every time. How the fuck is that efficient? It makes so much more sense for her to leave her car up front. Instead I end up carrying a case of wine to the front of the store so she can pay for it and then back again cuz the old cunt doesn't realize how fucking dumb she is. She even looks like a fucking idiot too. GOD! Now that I have that off my chest, it's on to another great topic. MILF's.
I see lots of Milfs. Everyday. That is one of the perks of my job. They aren't all nice, but they do like to flirt a little, probably cuz the last time they got any was when their last kid was born 6 years ago and they are so busy driving them all over God's half acre they don't have any time to relax. But anyway that is a perk of my job. Hotties always come into the store too. That is great cuz it is always a high point of the day. This also allows me to joke with them. People always ask, "are we allowed to go back through the store with this alcohol we just bought?" and my response, depending on how hot and friendly the person is will either be, "yes" or "No. I think they charge a toll to go that way." It always brings a smile. I only joke with the ladies cuz they always smile about it.
A strange crowd comes in too. I guarentee nobody has ever heard anyone say that your doors open the wrong way at their job, or that people who come into the store all the time (at least twice a week) still manage to end up on the wrong side of the cash register. Only at a booze outlet. I also deal with A-list celebrities, such as Craig Wilson, Tom Gorzolanny, Doug Meinkiwitcz and Mike Tomszak. It's a tough job but somebody has got to do it.
Soon it will all end. But remember, selling booze is not a glamourous job, especially when dealing with the alcoholics. They always have the "shakes" when they check out, which is funny. Serves them right for letting alcohol control their lives. Just don't kill me when you drive home drunk from the store. I'll haunt your ass for the rest of your life on earth!
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